Part-Time Customer Service Representative

Job Title: Customer Service Representative ?Level 1 (General Inquiries)
?Location: Klang Valley
?Job Type: Part-time / Flexible hours / Working Hybrid
?Looking for home parents, senior citizens, and students

Overview:

Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.

Key Responsibilities: ?Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information. ?Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team. ?Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips. ?Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction. ?Record Maintenance: Accurately log all interactions in the bank? CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.

Skills and Qualifications: ?Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous. ?Experience: Experience in customer service is preferred but not essential. Training will be provided. ?Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools. ?Personal Traits:A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment.

Additional Requirements: ?Must have a quiet, dedicated workspace and a reliable internet connection for remote work. ?Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.

Benefits:
?Competitive hourly rate.
?Comprehensive training and support.
?Flexible scheduling to accommodate personal commitments.
?Opportunity to work from home, reducing travel time and costs.

Job Type: Part-time

Pay: RM1,000.00 - RM2,000.00 per month

Schedule:
?Monday to Friday

Application Question(s):
?Are you a stay-at-home parent, senior citizen, or student?

Language:
?English (Required)

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