Customer Care Representative - Remote
As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity
Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.
They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match
We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback
Similar Remote Jobs
Customer Care Representative - Remote
Posted on: 12-12-2024 19:15
Inside Sales Omnipod Associate (Remote/Flexible)
Posted on: 12-12-2024 19:15
Remote Website & Game Tester
Posted on: 12-12-2024 19:15
Receptionist / Adminstrative Assistant (Remote)
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
DeKalb Outreach Center Administrative Assistant
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
Booking Assistant for Travel (Virtual)
Posted on: 12-12-2024 19:15
3rd Shift Customer Solutions Specialist
Posted on: 14-02-2025 07:18
Offshore Operator 2
Posted on: 31-01-2025 10:03
Remote Amazon Data Entry Specialist ? Full-Time ? $15/hr
Posted on: 07-09-2024 00:00
Data Entry Remote Job At Home Yelp $35 Per Hour
Posted on: 16-07-2024 18:49
Entry Level Programmer/Coder/Developer/Data Scientist/Analyst/Engineer
Posted on: 31-01-2025 09:57
Sales Professional-Work from Home-Flexible Hours
Posted on: 30-10-2024 05:35
Call Center Agent - Work From Home Eligible
Posted on: 20-11-2024 13:46
Netflix Tagging Jobs (Remote) (Entry Level) $35/Hour In Afghanistan
Posted on: 16-07-2024 19:06
AIML - Software Engineer, Siri & Information Intelligence - Spotlight
Posted on: 24-10-2024 05:38
Amazon Work At Home (Data Entry) Jobs No Experience
Posted on: 03-08-2024 00:00