Customer Service/Healthcare - Remote
Job Title: Customer Service/Call Center - Healthcare (Remote)
Contract Duration: 6 Months...
Pay Rate: $19/50/hr
Location: Remote - Must reside in Florida
Work Hours: 8-5 EST
Qualifications/Skills Needed
? Call Center experience is a must. Customer service experience needed
? 2-3 years managed care or physician's office experience
? Medical terminology
? Typing skills
? LTC/Medical Authorization experience
? Outlook, Word and Microsoft Windows
? High School Diploma or equivalent
Day To Day Responsibilities Of Role
? Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations, as needed
? Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
? Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
? Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Performance Expectations
? Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence and Call Quality scores 95% or above
Similar Remote Jobs
Customer Service/Healthcare - Remote
Posted on: 20-08-2024 00:00
Remote Data entry clerk
Posted on: 20-08-2024 00:00
LIVE CHAT SUPPORT (REMOTE)
Posted on: 20-08-2024 00:00
Remote Live Chat Specialist
Posted on: 20-08-2024 00:00
Remote, Work from home
Posted on: 20-08-2024 00:00
Live Chat Remote Support
Posted on: 20-08-2024 00:00
Remote Sales Chat Representative
Posted on: 20-08-2024 00:00
Social Media Chat Assistant
Posted on: 20-08-2024 00:00
Bookkeeper (Remote Scheduling Flexibility)
Posted on: 20-08-2024 00:00
Remote Live-chat Customer Support
Posted on: 20-08-2024 00:00
American Express Data Entry Jobs (Live Chat, Remote) $35/Hour 2024 In Central African Republic
Posted on: 23-09-2024 00:00
Netflix Data Entry Jobs ? No Experience Remote Job ? US
Posted on: 31-07-2024 19:12
No Experience [Customer Support] Jobs at Amazon ? Remote Opportunities
Posted on: 19-11-2024 06:08
Entry Level Tire Technician
Posted on: 22-11-2024 05:34
American Express Customer Service Jobs Remote
Posted on: 29-11-2024 08:27
Product Marketing Intern (Remote & Paid) Job at Experian in Little Rock
Posted on: 20-01-2025 00:00
Senior Patent Agent / Biology Biotechnology / Remote 02101 MA 3894
Posted on: 31-01-2025 10:01
Entry Level Data Entry Clerk ? $18/Hour Work From Home
Posted on: 13-09-2024 00:00
Amazon Looking To Fill 250 Work-From-Home Jobs
Posted on: 20-01-2025 00:00
Virtual Assistant
Posted on: 16-07-2024 18:57