Customer Support Specialist

Employer Industry: Healthcare Data and Analytics

Why consider this job opportunity...
• Opportunity for career advancement within a growing healthcare analytics company
• Work schedule typically includes regular business hours, with some overtime possible
• Supportive work environment that encourages cross-functional dialogue and collaboration
• Chance to utilize and enhance your technical skills in a SaaS environment
• Competitive compensation based on market location and job-related knowledge, skills, and experience

What to Expect (Job Responsibilities):
• Provide documentation of processes and configurations for the employer's SaaS products
• Deliver tier 2 support for application issues, identifying root causes and proposing solutions
• Engage in cross-functional dialogue for development prioritizations and client implementations
• Utilize SQL for data management tasks, including importing and exporting data
• Manage multiple customer support issues with excellent organizational skills

What is Required (Qualifications):
• Minimum educational requirement: Bachelor?s degree or higher in Computer Science or equivalent experience
• 4+ years of SQL experience, including knowledge of select statements, complex joins, and data management
• Proven ability to provide positive customer service and effective communication skills
• Solid experience in data management using Excel, Access, and MS SQL Server
• Excellent organizational skills to handle multiple customer support issues effectively

How to Stand Out (Preferred Qualifications):
• 3+ years of experience in a technical customer support or client support role, ideally as a Business Analyst or similar
• Knowledge of ASCII and EDI is desirable
• Familiarity with JIRA for project management
• Experience with MS Project or equivalent software
• Experience with SaaS delivered applications

#HealthcareAnalytics #CustomerSupport #SQL #CareerOpportunity #TechnicalSkills

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