Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

Employer Industry: Customer Experience Solutions

Why Consider This Job Opportunity...
? Salary range of $12.10 - $16.10 per hour, with regular reviews and raises based on performance
? Opportunity for career advancement within the organization
? Engaging and fun work environment with casual dress code
? Incentives including cash prizes and bonuses such as computers, tablets, and trips
? Comprehensive benefits including medical, dental, and vision coverage options
? Paid time off and paid training opportunities available

What To Expect (Job Responsibilities)
? Provide customer service and technical support, resolving customer issues effectively
? Utilize systems and technology for account management tasks
? Identify sales opportunities and apply sales skills to promote products and services
? Ensure first call resolution through effective problem-solving and communication
? Escalate customer dissatisfaction to the managerial team when necessary

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Previous experience in customer service or sales-related roles
? Strong aptitude for conflict resolution and negotiation
? Ability to thrive in a fast-paced environment with change and ambiguity
? Familiarity with call center operations or customer experience management

#CustomerService #CareerGrowth #CompetitiveCompensation #WorkFromHome #Incentives

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