Customer Service - Aetna Answer Team Consultant

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $31.30 per hour
• Opportunity for career advancement and growth within the organization
• Work from home flexibility available
• Comprehensive benefits package including medical, dental, and vision coverage
• Generous Paid Time Off (PTO) and holiday pay
• Access to numerous well-being programs and education assistance

What to Expect (Job Responsibilities):
• Serve as a single point of contact on a client-facing team in a call center environment
• Respond to client service requests and issues, including enrollment and billing inquiries
• Deliver first-call resolution for 90-95% of inquiries by accurately identifying and resolving issues
• Provide technical support and assist with install/group administration tasks
• Maintain a strong client-facing orientation and demonstrate exceptional customer service skills

What is Required (Qualifications):
• Prior call center experience is required
• High School Diploma or GED equivalent is required
• Demonstrated problem-solving skills
• Capability to develop technical acumen
• Strong client-facing orientation with exceptional customer service skills

How to Stand Out (Preferred Qualifications):
• Experience in process improvement and root-cause analysis methodologies
• Willingness to comply with a hybrid work policy if living near a suitable work location

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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