Call Center Representative / Customer Service

Job Overview:

As a Call Center Representative / Customer Service for our Meter Reading Services Company, you will be the primary point of contact for our customers, providing exceptional customer service and support...

Responsibilities: ? Answer inbound calls from customers regarding meter reading services, meter installations, billing inquiries, and other related issues. ? Provide accurate information and assistance to customers, addressing their questions, concerns, and requests effectively. ? Maintain a high level of professionalism and empathy while interacting with customers, demonstrating a genuine commitment to resolving their concerns. ? Handle escalated calls and customer complaints professionally, resolving issues to the customer's satisfaction and escalating unresolved issues to management as needed.

Qualifications: ? High School Diploma or the equivalent. ? Proficient data entry skills. ? Strong multitasking abilities in a fast-paced environment. ? Exceptional interpersonal and problem-solving skills. ? Ability to work well independently and as part of a team, collaborating with colleagues to achieve common goals.

Job Types: Full-time, Part-time

Pay: $22.36 - $25.94 per hour

Expected hours: 18 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Parental leave
? Vision insurance

Shift:
? Day shift
? Evening shift
? Morning shift

Education:
? High school or equivalent (Preferred)

Work Location: Remote