Call Center Representative - REMOTE
Remote, USA
Full-time
Posted 2025-07-20
Essential Job Responsibilities: ? Answer inbound telephone calls promptly, politely and in a professional manner. ? Evaluate and follow proper procedures for scheduling patients. ? Obtaining insurance and demographic information and inputs the information into the patient?s chart. ? Reviews appointment date, time, location and provider information with patient. ? Informs patient of all necessary pre-appointment information including required paperwork, arrival information and no show fee. ? Answer all patient questions accurately or refers them to the appropriate person/department. ? Follows ?Triage Tree? to ensure patients are getting the proper appointment and care. ? Collaborates with other departments to resolve any patient questions and issues. ? Places outbound calls to patients to reschedule appointments, when necessary. ? Sends messages to physicians to relay patient information. ? Handles all patient interactions politely and professionally. ? Maintain confidentiality and observe all HIPAA rules governing patient confidentiality ? Cross train in other departments as needed/directed Handles all electronic correspondence such as referrals, appointments and patient requests. ? Experience: ? 1 or more years of experience in a medical care field is preferred.
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