Customer Service Assistant
Job Title: Customer Service Assistant
Location: Kansas City, MO
Job Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a friendly and reliable Customer Service Assistant to join our team. The successful candidate will serve as the first point of contact for customers, providing assistance via phone, email, or in person. This role requires excellent communication skills, a passion for problem-solving, and the ability to work well within a team. The ideal candidate will ensure that all customer inquiries are handled efficiently and professionally, contributing to a positive customer experience.
Key Responsibilities: ? Answer customer inquiries promptly via phone, email, or in person. ? Resolve customer complaints or issues by identifying the problem and offering appropriate solutions. ? Process orders, returns, and exchanges as needed. ? Maintain accurate customer records and update information in the system. ? Collaborate with other departments to resolve complex issues and ensure timely follow-up. ? Monitor and manage customer feedback and escalate unresolved issues to the Customer Service Manager. ? Assist with administrative tasks, including filing, data entry, and inventory management. ? Stay up-to-date with product knowledge, company policies, and industry trends.
Qualifications: ? High school diploma or equivalent (required); associate's degree or higher (preferred). ? Strong communication skills, both written and verbal. ? Problem-solving skills with the ability to remain calm under pressure. ? Proficient in Microsoft Office Suite or similar software. ? Ability to work well in a team environment and independently. ? A positive, professional attitude and a strong customer-first mindset.
Job Posted by ApplicantPro
Similar Remote Jobs
Customer Service Assistant
Posted on: 06-12-2024 05:59
Warehouse Production Worker
Posted on: 06-12-2024 05:59
Coordinador/a de Despacho
Posted on: 06-12-2024 05:59
Video Content Manager
Posted on: 06-12-2024 05:59
Amazon Flex Specialist
Posted on: 06-12-2024 05:59
Senior Product Manager
Posted on: 06-12-2024 05:59
Data Entry Representatives
Posted on: 06-12-2024 05:59
Front Desk Clerk
Posted on: 06-12-2024 05:59
Customer Service Professional
Posted on: 06-12-2024 05:59
Remote CDL Tutor
Posted on: 06-12-2024 05:59
Fedex Remote Job (Data Entry, Entry Level) - Online Apply
Posted on: 29-08-2024 00:00
United Airlines Flight Attendant Paid Training No Experience Needed
Posted on: 12-09-2024 00:00
FedEx At Home Jobs(Data Entry) $24/Hour ? Work From Home Job
Posted on: 15-12-2024 15:02
Formulary Maintenance Specialist - Remote Pharmacy Technician
Posted on: 26-11-2024 06:19
Customer Service Rep, Clinical (Remote, $15/hour)
Posted on: 31-01-2025 10:03
Virtual Nurse Practitioner
Posted on: 19-09-2024 00:00
Platform Manager, Routing
Posted on: 19-02-2025 06:28
District Sales Manager - Remote West Coast
Posted on: 17-09-2024 00:00
Sales VP (Retail)
Posted on: 22-10-2024 05:25
Facebook Part-Time Customer Service Position - Remote Job
Posted on: 23-01-2025 00:00