/ - / Customer Service Associate

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities
?Handling Account and Billing related issues via three channels: Call, Chat, Email.
?Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
?Acting as a single point of contact for customers to communicate with internal service teams and to ensure AWS as a whole delivers a consistent and high-quality service.
?Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
?Assisting with customer communication during AWS critical launches and support events.
?Adhere to the standard working hours from Monday to Friday, 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.

BASIC QUALIFICATIONS
?Excellent oral and written communication skills in both Mandarin and English.
?Demonstrated ability in effective customer handling, showcasing strong conflict resolution, and problem-solving skills.
?Proven capacity to take ownership and exhibit a proactive approach.

PREFERRED QUALIFICATIONS
?1+ year of work experience in customer service, customer management, or technical support.
?Proficient in MS Office, with moderate skills in Excel (e.g. pivot, vlookup, etc.).
?SQL skills for data analysis.
?A motivated attitude to delve into the details of systems or processes to effectively solve customer problems.

Posted: November 1, 2024 (Updated 1 day ago)

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Amazon is an Equal Opportunity Employer ?Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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