Customer Service Representative / General Call Center

Description:
? Provides exceptional service as the first point of contact for customers
? Takes orders, answers questions, handles complaints and troubleshoots problems
? Assists all internal and external customers in a professional manner
? Maintain a positive, empathetic and professional attitude toward customers at all times
? Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
? Coordinates home equipment service request with Dispatch for prompt delivery
? Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
? Provide customers with product and service information
? Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
? Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
? Follows policy and work instructions to ensure the Billing Department has... the correct paperwork to complete insurance
? Understanding and striving to meet or exceed department metrics while providing excellent customer service
? Making sales or recommendations for products or services that may complement client needs, as applicable
? Other duties as assigned by management

Requirements: ? High school diploma or general education degree (GED) ? 6 months of relevant customer service experience preferred ? Excellent interpersonal, written and oral communication skills ? Customer service orientation ? Attention to detail ? Good data entry skills ? Proficiency with computers, with strong typing skills ? Ability to work in a fast paced environment

Benefits:
? Competitive salary and benefits package

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