Customer Service Representative (Remote)

Concentrix offers digital engineering, CX management, data, and analytics. They are seeking a remote Customer Service Representative to provide customer service support and resolution of routine problems and questions regarding client's products and/or services.
Responsibilities...
? Maintain acceptable production levels as set by management
? Provide details on the discount services to help retain and save customers
? Provide high level of customer service and empathy
? Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
? Have the ability to deliver bad news and de-escalate critical situations
? Be efficient in navigating multiple systems
? Participate in ongoing training and self-development
? Maintain advanced knowledge of procedures, product information and online resource tools
? Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
? Participate in activities designed to improve business performance
? Ensure that all quality targets are met and maintained
Skills
? Minimum of 6 months to 1 year of solid customer service experience
? High School Diploma or GED Required
? Must not reside in the following states: California New Hampshire Massachusetts Alaska Colorado Washington, DC Delaware Oregon Connecticut Montana New Jersey Maryland Washington State New York Illinois Hawaii
? Ability to effectively communicate with customers and ask discovery questions
? A strong heart and mind for servicing others
? Comfortability with Outlook, asynchronous tools, and Microsoft Excel
? Must be comfortable being on web camera
? Ability to utilize tools and resources to efficiently our customers
? Ability to articulate in a professional and efficient manner
? Ability to break down complex subject matter into relatable knowledge for our customers
? Ability to be flexible with the hours of operation
? Open and receptive to feedback from leadership
? Motivation and ability to obtain self upskilling and knowledge training
? Ability to cross reference job aids while assisting a customer
Benefits
? Equipment provided
? Team Appreciation Day
? Customer Service Week
? World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
? Wellness activities
? Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women?s Day, and more!
? Paid training
? The opportunity to shine in and grow your career with clear paths for development ? we invest in you!
? Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
? IRise Mentorship programs to help you create the strong foundation to a rewarding career.
? Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
? Trained wellness partners to support you as well as wellness training opportunities.
? The satisfaction of helping others every day
? Referral bonuses
? A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with

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