Live Chat Agent/Admin Assistant
Remote, USA
Full-time
Posted 2025-07-20
WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly... and accurately, contributing to overall customer satisfaction. Responsibilities: ? Respond promptly to customer inquiries via live chat, ensuring a high level of satisfaction. ? Assist customers with their questions and concerns regarding our services and products. ? Maintain accurate records of customer interactions and transactions. ? Collaborate with other departments to ensure customer needs are met effectively. ? Perform administrative tasks such as data entry, scheduling, and document management. ? Monitor and evaluate chat performance metrics to identify areas for improvement. ? Provide feedback and suggestions to enhance the customer support process.
Requirements: ? Minimum of 2 years of experience in a customer service or support role. ? Proficient in using live chat software and other customer service tools. ? Excellent written communication skills, with a strong command of grammar and spelling. ? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. ? Strong problem-solving skills and a customer-first mindset. ? Experience in administrative tasks is preferred, with at least 1 year of related experience. ? Familiarity with CRM systems and basic office software is a plus
Similar Remote Jobs
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Inventory Control Assistant (Days)
Posted on: 13-09-2024 00:00
Virtual Special Education Teacher
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Account Executive (SF Remote)
Posted on: 13-09-2024 00:00
Manager, Member Services (Remote)
Posted on: 13-09-2024 00:00
Customer Care Representative 10/11
Posted on: 13-09-2024 00:00
Manufacturing / Production Supervisor
Posted on: 13-09-2024 00:00
Customer Services Representative - (Remote)
Posted on: 16-07-2024 18:45
Online Remote Customer Service Representative at Southwest Airlines ? WFH
Posted on: 15-12-2024 15:02
Manager, Research - Big Ten Network
Posted on: 20-08-2024 00:00
Sales Manager (Remote - Western Region)
Posted on: 16-01-2025 19:16
Amazon Data Entry Jobs From Home ? Apply Now
Posted on: 05-08-2024 00:00
IT Requirements Engineer (Freelance, Remote)
Posted on: 06-12-2024 06:00
Application Developer
Posted on: 16-07-2024 18:53
Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input
Posted on: 18-09-2024 00:00
Night Shift Property Acquisition Specialist
Posted on: 22-10-2024 05:27
Clinician, Adult Mobile Crisis- 40 Hours, Evening Shift-W
Posted on: 31-01-2025 10:00