Mac Engineer (Mostly Remote)

Job Description:

We are seeking a skilled and motivated Mac Engineer with hands-on expertise in JAMF to join our IT team. The ideal candidate will play a key role in managing, maintaining, and improving our Apple ecosystem, ensuring seamless operation across macOS devices. As a Mac Engineer, you will design, deploy, and support Apple device management solutions while adhering to best practices for security, compliance, and efficiency. This is a 6 month contract to hire and is remote 4 days per week. Responsibilities: ? Apple Device Management: ? Administer and manage the Apple ecosystem using JAMF Pro, including provisioning, configuration, patching, and inventory management. ? Develop, deploy, and maintain configuration profiles, policies, and packages for macOS and iOS devices. ? Monitor and troubleshoot Apple device performance, ensuring optimal user experience. ? Infrastructure and Security: ? Ensure Apple devices comply with security standards and policies, including encryption, password policies, and patch management. ? Implement and maintain integration between JAMF and other enterprise systems (e.g., Active Directory, Okta, or SSO solutions). ? Collaborate with the security team to mitigate vulnerabilities and respond to security incidents affecting Apple devices. ? Automation and Scripting: ? Develop custom scripts (e.g., using Bash, Python, or AppleScript) to automate repetitive tasks and improve operational efficiency. ? Enhance and maintain deployment workflows for large-scale device rollouts and updates. ? End-User Support and Training: ? Provide tier-3 support for escalated macOS and iOS issues, ensuring timely resolution. ? Assist end-users with technical troubleshooting and device management issues. ? Develop user documentation and provide training to enhance Apple device adoption and usage. ? Project Collaboration and Continuous Improvement: ? Collaborate with cross-functional teams to support IT initiatives and ensure seamless integration of Apple devices within the organization. ? Research and evaluate emerging Apple technologies and recommend improvements to the Apple ecosystem. ? Contribute to the development and execution of IT roadmaps, focusing on scalability and innovation.

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