Online Customer Service Specialist

Job Description ? Online Customer Service Specialist

Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist...

Job Description:
? Will handle all incoming internet, email, social media, text, chat and phone inquires
? Will be available to respond to inquiries in a prompt, professional, well-spoken manner
? Assist customers in appropriate vehicle selection
? Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
? Direct customers to product information resources, including those available on the internet
? Check email frequently and respond to inquiries immediately
? Will deliver inquiries/messages intended for other sales personnel and departments promptly
? Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.

Skills / Requirements
? Must have good verbal and written communication skills
? Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
? Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
? Must be proficient with Microsoft Word, Excel, and Outlook
? Time management, prioritization skills, and the ability to multi-task are required
? Must be self-motivated and goal oriented
? Must be able to hit sales quotas and closing percentages
? All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

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