Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Description:
We are seeking a friendly and tech-savvy individual to join our team as a Customer Service and Level 1 IT Support Representative. This part-time, remote position is perfect for someone who excels at assisting customers with account questions, billing inquiries, and basic technical support.

Key Responsibilities: ? Provide exceptional customer service via phone. ? Address and resolve customer account and billing inquiries. ? Assist customers with Level 1 IT support, including troubleshooting internet connectivity and account access. ? Document customer interactions and maintain accurate records. ? Escalate complex issues to higher-level support when necessary.

Schedule:
? Weekdays: 5 PM ? 10 PM (Monday to Friday).
? Weekends: 10 AM ? 8 PM (Saturday and/or Sunday).

Qualifications: ? Strong communication skills and a customer-first mindset. ? Basic technical knowledge, including familiarity with internet and network troubleshooting. ? Ability to work independently and manage time effectively. ? Reliable high-speed internet connection and a working computer at home. ? A quiet, dedicated home workspace free of distractions. ? Previous experience in customer service or IT support is a plus but not required.

What We Offer:
? Flexible part-time schedule that fits around your life.
? Competitive hourly pay.
? Paid training to ensure your success.
? The opportunity to gain experience in customer service and IT support.

How to Apply:
Submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends.

Job Type: Part-time

Pay: $12.00 - $13.50 per hour

Expected hours: 20 ? 25 per week

Schedule:
? Evening shift
? Weekends as needed

Work Location: Remote

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