Remote Customer Service Agent - Entry Level (Paid Training)

Job Overview

Join our esteemed team as an Entry-Level Customer Service Agent where you will play a pivotal role in enhancing the healthcare experience for our callers. This position is ideal for individuals eager to assist others and excel in a dynamic, supportive environment.

Key Responsibilities
? Serve as the first point of contact for callers, collecting vital information and connecting them with our healthcare professionals.
? Maintain a composed and professional demeanor while addressing high-stress situations.
? Navigate and manage a variety of call volumes, ensuring exceptional service during both busy and quieter periods.

Required Skills
? Exceptional verbal communication and interpersonal abilities.
? Strong organizational skills with a focus on accuracy.
? Proficiency in Microsoft Office and internet navigation.
? Ability to provide empathetic and effective customer service over the phone.

Qualifications
? Must be 18 years of age or older.
? Access to high-speed internet through a personal, non-shared network.
? A designated, private workspace that upholds patient confidentiality is essential.
? Completion of a background check and federal work-eligibility verification is required.

Career Growth Opportunities

We are dedicated to your professional development, offering comprehensive training and pathways for advancement within the company. This is an excellent opportunity to refine your customer service skills and secure a position in a reputable organization.

Company Culture and Values

Our company fosters a collaborative and empathetic work environment, encouraging team members to support each other while striving for excellence in customer service.

Compensation And Benefits
? Starting Pay: $18.00 per hour, with potential for rapid pay raises and internal promotions.
? This is a remote position following an initial two-week training orientation at our Gilbert training center.
? Required shifts include evenings and weekends, with holiday work compensated at time and a half.
? Health, dental, vision, and retirement plans are available to eligible full-time employees.

We welcome your application and look forward to the possibility of you joining our impactful team!

Employment Type: Full-Time

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