Remote Customer Support Specialist (LATAM, US experience encouraged)
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities: ? Respond to customer inquiries and complaints via phone, email, and chat. ? Provide detailed information about products and services. ? Troubleshoot and resolve product issues and concerns promptly. ? Maintain a positive and professional attitude with all customer interactions. ? Document customer interactions and solutions accurately.
Qualifications: ? Excellent written and verbal communication skills in English and Spanish. (Required) ? Stable internet connection and a reliable computer setup. (Required) ? Based in LATAM (Required) ? Not required, but if you?ve ever worked, lived, or attended school in the US or Canada, we?d love to hear from you! ? Ability to work independently in a distraction-free home office. ? A positive and professional attitude with a customer-first mindset. ? Previous experience in customer support is a plus, but not required. ? Strong problem-solving skills and ability to think on your feet.
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