Weekend VA for Airbnb Guest Messaging (Ai training experience highly desirable!)

We manage a short-term rental management business based in Australia, with a growing portfolio of 135 properties.

We are currently seeking a detail-oriented and proactive Virtual Assistant to monitor our HostAI guest messaging software which looks after Airbnb guest messaging. The position is for weekend cover (saturday and sunday from 10am - 6pm AEST, TBC) and potentially other times, as required.

The VA would eventually be responsible for updating database information where AI shortcomings appear, to assist in the long term training of the AI bot. Training will be provided for this, however we would be keen to hear from applicants who have already been involved in some level of AI training, irrespective of the industry.

The ideal candidate will manage guest inquiries, provide timely responses, and ensure a seamless communication experience for our guests. We will provide you with access to a comprehensive database with information about each property in our portfolio. Familiarity with Airbnb messaging protocols and excellent customer service skills are essential. Experience with Guesty is also a big advantage. This role requires a commitment to responsiveness and professionalism to maintain our high standards. English skills must be excellent and all messaging checked via grammarly or similar prior to sending to ensure proficiency.

Please submit your application with consideration to all of the above information and explain why you would be a good fit for this position. Ai generated, generic applications will not be read. We look forward to hearing from you.